If you are not satisfied with your purchase, please contact us at
firstname.lastname@example.org. You may request a return or exchange within 30 days
of the receipt of the product. Personalized or other customized product may not be
returned for refund or exchange under any circumstances unless stated otherwise during
time of purchase. Deliveries to Canada take on average 20 days to arrive, depending on
the shipping method used. Deliveries to other countries may take longer. To increase
shipping security, a delivery receipt may be asked from you by the delivery company.
Business days are Monday through Friday, excluding holidays determined by common and
other freight carriers. For each individual order, we select a shipping method that will
provide both value and speedy delivery. Standard shipping methods include the United
States Postal Service, Canada Post and Purolator. Please note that customers outside
Canada shall be responsible for the payment of any import taxes, duties, tariffs or
similar charges which may be imposed over and above ordinary shipping charges.